Frequently Asked Questions
Are the prices the same online as in-store?
While we have attempted to match the prices on our website to what you would find in store, there may be some fluctuation due to market conditions and competitive pressures.
What method of payment do you accept online?
We accept all major credit cards, excluding American Express. You can also pay with your Debit-Visa card.
When is the full amount of my online purchase charged to my credit card?
Once your order is ready for pick up! When you place an order, we retain a preauthorization for the full amount on your card until the items are located and ready for pickup. When an item is ready for pickup your credit card is charged for the value of the completed order. A “Ready For Pickup" email will be sent to the email address you provided when your payment is processed and the items are ready for pickup.
I found a product cheaper somewhere else, will you price match?
Yes! When you pick up an online order, present either the online ad or in-store flyer from any Canadian competitor, and we'll match the price! We also price protect our own sales within 2 weeks of purchase. This means that if you purchased an item, and we put it on sale within 2 weeks of that purchase, we will credit you the savings!
Please note that the sale prices being matched from other competitors must be on sale during the time in which you place your order. Not applicable to clearance or final sale items, and the products must be identical.
Do I have to make an account to purchase through shop.mbcountryliving.ca?
Yes. At this time, we cannot accept guest checkout.
Is my online confirmation page considered an official receipt?
No. Your official sales receipt will be emailed to you through our payment provider. Please wait until you receive a "Ready For Pick Up" email before heading to the store for your order.
How do I make sure my local MB Country Living received my order?
MB Country Living will send you a confirmation email letting you know that we have received your order. Another email is sent once your order is ready for pick up called " Ready For Pick Up!". Please avoid calling the store to check the status of your order, unless you have not received the pick up email within 48 hours.
To ensure you never miss an email from us, check your spam or junk folder, and add us to your Safe Sender List if your email provider has this.
I have an issue with my order. How do I change or cancel?
As soon as your order is placed, it is processed by our warehouse immediately. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to existing orders. If you need to cancel your order please call the MB Country Living location in which your order was placed.
If we had an inventory error resulting in unavailable product you will not be charged for those item(s).
Why do you show products that are not available for purchase on shop.mbcountryliving.ca?
All of the products that we carry are displayed online for our customers to look up so they know what we carry and this also allows them to check our pricing on items they would like to buy in the future.
Are all your products listed on your website?
No! We have thousands of products available across our 7 locations. We will be adding products to our website regularly, and ask for your patience during our migration to selling online!
Can I assign a secondary person to pick up my order?
Yes. When you're in your cart you will notice an order notes section. Here you can give the full name of the person you're allowing to pick up your order in your place. They will need a copy of the 'Your Order Is Ready For Pickup' email, and a valid government ID.
Can I pay for my order when I pick up instead of online?
No. All online transactions require you to pay online. If you do not want to make a purchase online, please visit us in store, or call your local store to place an order for curbside pick up and your payment will be taken over the phone. Please note we do not store credit card information in-store.
What do I bring with me when I go to pick up my order?
Please bring your order number found on your Order Confirmation, Ready for Pick-up email, and a photo ID for verification purposes.
How long will my order be held in-store?
Your order will be held in store for pick up for 3 business days. Please note that our stores are closed Sunday, and no online orders are processed after business hours.
I am unhappy with the quality of feed that I purchased. What do I do?
Please contact the store you purchased the feed from as soon as possible, and they can help you through the process. For most issues the Lot #, a sample, and a clear photo will be needed. If MB Country Living decides that the feed issue is a manufacturer's defect, it is your discretion if you would prefer a refund for the price of the feed, or a replacement bag of the same feed.
Can I special order an item?
Maybe! Please use our contact us form, and we will be happy to help you out! In your email please state the product you wish to order with as much detail as possible.
I'm buying a large quantity of a product for a project. Can I get a discount?
Yes! We already offer price breaks (discounts) on a number of products that are generally bought in bulk like mulch, cedar posts, and safety salt to name a few! If you are ordering a product that currently has price breaks built in, it will show on the product page. If you wish to buy something that does not currently have price breaks listed please feel free to reach out to your local MB Country Living and we will try to help you out! Please note that some products are beyond our capabilities to discount further as we strive to offer our customers the best possible price based on our cost and competitive pricing.